Frequently asked

How fast can I get started?+

We set up your AI receptionist within 48 hours. You'll be ready to start receiving calls, booking appointments, and capturing leads almost immediately after onboarding.

Will this replace my receptionist?+

No — AgentFlow is designed to handle missed calls, out-of-hours enquiries, and busy periods. Many businesses use it alongside their existing receptionist to make sure no calls are lost.

What happens if the AI can't answer a question?+

If the AI is unsure, it will take a message or forward the call to you so you never lose the customer. You stay in full control of important conversations.

Can I choose what the AI says?+

Yes. We customise the AI to your business, including services, pricing, FAQs, tone of voice, and how it handles different types of enquiries.

Does it work outside business hours?+

Yes. AgentFlow works 24/7, including evenings, weekends, and holidays — so you never miss a potential customer.

How does appointment booking work?+

On the Professional plan, the AI can book directly into your calendar and send SMS confirmations automatically when a customer schedules an appointment.

Is there a contract?+

No long-term contracts. You can cancel anytime.

Will I lose calls if the system fails?+

If anything goes wrong, calls are automatically forwarded to you or a message is taken so you don't lose customers.

How much does it cost compared to a receptionist?+

A human receptionist typically costs £1,500–£2,500 per month. AgentFlow starts at £99/month, giving you 24/7 coverage at a fraction of the cost.

Do I need technical knowledge to set it up?+

No. We handle the entire setup for you. You simply tell us about your business and we configure your AI receptionist within 48 hours.

Can it integrate with my current phone number?+

Yes. We can forward your existing business number so you don't need to change anything. The AI answers calls seamlessly.

How does AgentFlow know about my business?+

During onboarding, we load your services, pricing, FAQs, and preferred responses so the AI can answer customers accurately in your business's tone.

Is my customer data secure?+

Yes. All call data and customer information is handled securely and only used to support your service. We follow standard UK data protection practices.

Can I turn it off if I need to?+

Yes. You have full control and can pause or disable the AI receptionist at any time.

What if I already have a booking system?+

No problem. We can integrate with most calendar and booking systems or simply send you notifications for new bookings and enquiries.